![]() There are no hostile exchanges, no one yelling, no one punching." Other factors the team identified included the lack of a visible presence of law enforcement on board aircraft, as well as the cramped conditions common of many a flight unless you're lucky enough to land an exit row or a first-class seat.ĭespite the spotlight on passenger misbehavior on social media and in the news, these incidents remain relatively rare, given the thousands of flights that take off daily.Īs Vieraitis puts it: "Most flights are perfectly fine. Unexplained delays, the researchers noted, can "escalate people’s frustrations even before they get on the flight.” PeopleImages/iStock / Getty Images Plus "If there's a lack of communication from the airline about flight delays or other problems, that tends to escalate people's frustrations-even before they get on the flight."Īt the same time, delays at the gate can make it all too easy to pop back to the airport bar for a quick drink (or two) to kill time, increasing the risk of intoxication come boarding time.Ī stressed-out traveler sits in an airport departure lounge. "This is a hot-button issue for a lot of passengers," she said. Passengers quickly become agitated, Skaggs noted, when they face delays but aren't kept in the loop as to what is going on with their flight. Other factors, such as poor customer service, also helped escalate situations. However, alcohol was not the only trigger for misconduct. I think more personnel to monitor those situations where passengers are demonstrating signs of intoxication would help." "Gate personnel are not necessarily on the lookout for intoxicated passengers. "In a number of instances that we reviewed, people were already intoxicated as they were boarding the aircraft," Skaggs said in a statement. The team noted that in many cases, it wasn't the in-flight drinks service that set up the conditions for bad behavior but people boarding the plane under the influence.
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